Frequently Asked Questions
Find answers to common questions about our products and services
Payment & Ordering
Q:What payment methods do you accept?
A: We accept multiple payment options for your convenience: Cash on Delivery (COD) nationwide, GCash, PayMaya, bank transfer, and other online payment methods. All transactions are secure and processed safely.
Q:Do you offer Cash on Delivery (COD)?
A: Yes! We offer Cash on Delivery (COD) nationwide across the Philippines. Simply pay in cash when your order arrives at your doorstep. This convenient payment option is available for both Metro Manila and provincial orders.
Q:Is it safe to order online from Ecomart?
A: Absolutely! Ecomart has been in the cycling and sporting goods business for over 10 years. We are a legitimate, registered business with thousands of satisfied customers. Your trust and satisfaction are our top priorities.
Shipping & Delivery
Q:How can I track my order?
A: Once your order is shipped, we'll send you a tracking number via email or SMS. You can use this to monitor your package's journey. We ensure all orders are carefully packed and shipped within the shortest possible time.
Q:Do you offer free shipping?
A: Yes! We offer free shipping for orders over ₱2,000 within Metro Manila. For provincial orders, shipping fees vary by location and courier partner.
Q:How long does delivery take?
A: Metro Manila orders can be delivered the same day if you choose Lalamove as your courier option, or within 1-2 business days with our standard courier partners. Provincial deliveries take 5-7 business days depending on your location. We work with trusted courier partners to ensure safe and timely delivery.
Q:Can I change my delivery address after placing an order?
A: Please contact us immediately if you need to change your delivery address. We'll do our best to accommodate your request if the order hasn't been shipped yet.
Products & Quality
Q:Are all products brand new and authentic?
A: Yes, 100%! All our products are brand new, authentic, and sourced directly from authorized distributors. We guarantee the quality and authenticity of every item we sell.
Q:Do you offer warranties on products?
A: Yes! All products come with manufacturer warranties where applicable. We stand behind the quality of our products and will assist you with any warranty claims. Factory defects and manufacturing issues are fully covered.
Q:What if I receive a damaged or defective item?
A: We take quality control seriously. If you receive a damaged or factory-defective item, please contact us immediately with photos. We will verify your claim and provide a full refund or replacement as quickly as possible. Your satisfaction is guaranteed.
Returns & Refunds
Q:What is your return policy?
A: We offer a 30-day return policy for unused items in original packaging with all tags attached. Items must be in resellable condition. For damaged or defective items, we offer hassle-free returns and replacements.
Q:How do I request a refund or replacement?
A: Contact us through our Contact page with your order details and photos of the issue. Our team will review your claim and reach out to you as soon as possible to arrange a refund or replacement. We process verified claims quickly and fairly.
Q:How long does it take to process a refund?
A: Once we verify your claim, refunds are processed within 5-7 business days. The refund will be returned to your original payment method. For replacements, we'll ship the new item immediately upon verification.
About Ecomart
Q:How long has Ecomart been in business?
A: Ecomart has been serving the cycling community for over 10 years. We specialize in bicycles, cycling equipment, and sporting goods. Our expertise and commitment to customer satisfaction have made us a trusted name in the industry.
Q:Why should I trust Ecomart?
A: With over a decade of experience, thousands of satisfied customers, and a commitment to quality products at affordable prices, Ecomart has built a reputation you can trust. We believe your trust is the foundation of our business, and we work hard every day to earn and maintain it.
Q:How do I install Ecomart as an app on my phone?
A: You can install Ecomart as an app for quick access from your home screen! On Android: Tap the three dots menu in Chrome and select "Add to Home Screen" or "Install app". On iPhone: Tap the Share button in Safari and select "Add to Home Screen". Once installed, you can launch Ecomart just like any other app - no app store needed! You'll get automatic updates and can shop even with a slower internet connection.